Waffle House

I want to report an experience that happened at one of the waffle houses.

I went to the Waffle House in Staunton to purchase a meal and my credit card did not work the first time so I tried it again and it still did not work. The cashier said to me that it said fraudulent activity on her end but it just said decline for me. I then said I would use a different card, the cash said in a loud voice I would need ID as well because I should have called the police since the first card said fraudulent activity. I showed her my ID with the new card, and she looked at it and said it does not look like you, she then called her supervisor who said to her it looks like her. I then was able to pay for my meal. However, I was so embarrassed, that I called the card company about my first card while waiting on my food, and the customer service for the card said they put a hold because someone tried to debit the card a few times a few days ago. However, while I was on the phone the cashier called me and I went to her and she in an angry voice said to me hurry up and take my food and leave, I said What attitude is this, she said I tried to call you more than once before you answered, said I trying to take care of the card that just did not work. She said, "please leave, or I call the police, I should have called them when the card said fraudulent activity."

I was not sure how or why someone would threaten me like this. This has happened before to me and I am sure I am not alone. I am a travel nurse and sometimes when I go to a different state my card will have trouble because the card company may put a hold on my card for safety. However, this is the first time I had this bad experience of being treated as a criminal for using my own card to pay for a meal and also being told my driver's license photo did not look like me.

My phone number is [protected]