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Sheraton Universal Hotel

777 Waterside Dr, Norfolk, VA, 23510, US
Sat 24h Working Hours
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Mon:24h
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Thu:24h
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Sat:24h

Reviews and Complaints

Sheraton Hotelservice

My husband and I stayed at the Sheraton for our anniversary on February 15 to the 17th. After spending the day out, we left the room at 1130am and did not return until 8pm. When we arrived back the room was not cleaned, and we had no towels. My husband called several times before the manager finally came and offered that the housekeeper come in to
clean the entire room while we sat there. We finally demanded another room which we got but this was not a nice experience. I am a fan of Sheraton hotel but this was unacceptable.
Mrs. Kakouche [protected]
273 Adylette court