Walmart reviews and complaints 1
View all 2744 complaintsWalmart - Mechanicsville, VA Optical Center
I have bought frames and lenses from this location off and on for many years - for myself and my children. I brought in a pair of frames purchased elsewhere for lenses to be inserted. The person who initially waited on me was fine; she was friendly, professional, and courteous. However, when I went to pick up the glasses, the manager/owner (a woman of German descent) was very rude. I unfortunately was waited on by her instead of the other woman, and she told me that because I did not purchase the frames at Walmart, she could not fit the glasses to my face. I know that the other woman would have done it because she told me that she would customize them for me when I picked them up. I wear progressive lenses and had spent over 400.00 in that store! I was livid. I have not been back since.
Desired outcome: I purchased the frames last year and I still have not had these glasses fitted.
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