Dollar General reviews and complaints 1
View all 3851 complaintsDollar General - Was returning an item that I didn't order.
On July 6th 2020 at 3:15, I entered the Dollar General Store, (address above) and brought a pack of Marlboro Lights Regular, and Two (2) Lipton teas. My items were put in a bag, I paid and left. Getting close to home, I reached into the bag to get one of the teas and noticed the clerk gave me Marlboro 100's.
I went back to the store to exchange the Marlboro 100's to regular Marlboro and find out from the Assistance Manager, who waited on me, her name is Sarah Buyers, that I could not exchange the items.
I replied, you don't have to exchange them, just give me a refund since this was not my doing or fault because I would like to purchase the right one's with my refund. It didn't matter to me what she did with the Marlboro 100's that I did not order.
To no avail, she would not do either. She must take responsibility and do the honorable thing by the customer. This was completely Sarah Buyers doing. So I ended up buying the right Marlboro.
My desired resolution is a refund, that all.
Marilyn Ankh Unu El
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