Ivory Smilez reviews and complaints 1
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Ivory Smilez - not good on their word
Ivory Smiles sent me a free sample I requested in the mail of their Tooth Whitening Gel for $5.99 + $1.00 to cover the postage and handling. The day I received the product in the mailwas on a Saturday. Ivory Smiles paperwork indicated I would be billed $88.97 every 30 days for a month supply unless I called their customer support team at 1866-360-1477 or signed on to their website at www.ivorysmiles.com/cancel and cancelled my membership within 15 days after receiving the product. I signed onto their website address to cancel this and found out their were 5, 140 names with this website address linked to it. I could not even find the place where to go to click onto to cancel the membership. Instead what I saw was a lot of customer complaints against them. I then called me credit card company and found out Ivory Smiles had already billed my credit card for a month supply at $88.97 three days before I called. I disputed the charge over the phone with the credit card company because this was something I would have never agreed to. Fortunately the credit card company said they would remove the charge from my account, issue me another credit card in the mail with a different number and have a fight with Ivory Smiles to recover the money.
This experience has changed my idea of ever ordering anything advertised as 'Free' online again.
The complaint has been investigated and resolved to the customer’s satisfaction.
-Serge Reynolds
Ivorysmilesbilling@gmail.com
my e-mail is now PBLALOCK48@gmail.com
I did e-mail this guy Serge Reynolds as shown below on 2/26/2009. He did not return my e-mail.
Serge Reynolds,
I have not received the Ivory Smiles Teeth Whitening Gel Kit in the mail I was billed on my Sears mastercard account at the beginning of February for $88.97. I want to return this product If I receive it in the mail and receive the credit for $88.97. How do I go about doing this?
This is in referrence to:
Company information:
IVORY SMILES
1634 VILLAGE TOWNHOME DRIVE, PASADENA, TX 66504
Pasadena, Texas
United States
PBLALOCK@gmail.com
Ivory Smiles sent me a free sample I requested in the mail of their Tooth Whitening Gel for $5.99 + $1.00 to cover the postage and handling. The day I received the product in the mailwas on a Saturday. Ivory Smiles paperwork indicated I would be billed $88.97 every 30 days for a month supply unless I called their customer support team at [protected] or signed on to their website at www.ivorysmiles.com/cancel and cancelled my membership within 15 days after receiving the product. I signed onto their website address to cancel this and found out their were 5, 140 names with this website address linked to it. I could not even find the place where to go to click onto to cancel the membership. Instead what I saw was a lot of customer complaints against them. I then called me credit card company and found out Ivory Smiles had already billed my credit card for a month supply at $88.97 three days before I called. I disputed the charge over the phone with the credit card company because this was something I would have never agreed to. Fortunately the credit card company said they would remove the charge from my account, issue me another credit card in the mail with a different number and have a fight with Ivory Smiles to recover the money.
This experience has changed my idea of ever ordering anything advertised as 'Free' online again.
He's ridiculous