Take 5 Oil Change

I received an oil change on my 2018 Buick Encore during the first week of July 2023 on 3600 W Stan Schlueter Loop in Killeen Tx. When the oil change was done I had to turn back around to inform them that they put the wrong mileage on my sticker they also forgot to reset the tracker in the car. When I was in need of an oil change again I went back to them thinking nothing of the last time. Once I arrived today 7 September 2023, I was informed that they couldn’t perform the oil change due to the previous people who did my oil change stripping the oil plug and they can’t get it off. When I informed them that it was them who did my oil change the last time I was asked if I had a receipt. When I couldn’t locate the receipt I told them it should be in their system. They responded with this there was no information in the system of who did the service and there was no receipt in their system. I was told that the VIN and transaction pops up but there was a new system installed the previous month and that there wasn’t anything they could do to rectify the issue. I was informed by them that the plug should’ve been replace when they realized they stripped it. I went to a body shop to have it removed. I’ve I arrived at the body shop they said that they receive lots of cars who need repair after visiting this particular take 5. I also read the the google reviews and found out this is a very common thing with this shop. I have pictures and a repair bill as evidence. I am just hoping the issue could be resolved with filing a civil suit.