Hyatt

I checked into Hyatt Houston Galleria on 01/02/2021. Upon entering the room there was a very bad odor. I spoke to several staff members as it relates to my concerns. Only to find a bug crawling in the bathroom, candy trash, toenails under the sofa and most disgusting mold on the sofa bed frame and a urine stained mattress. The service of the staff was less than professional. I would like to be compensated.