Rooms To Go

My order was brought here then the delivery people seen they had to work and the furniture was heavy they took pictures saying it wouldn't fit because of low clearance when all thwoulda had to do was lay it n lift. They came with a female worker and I know it was too much for them so they aint even try.. This is very unprofessional I i've waited 9days to get something sent back and have to wait on my money to clear when the items never came off truck not one piece. I have kids sleeping on floors n I don't have days to miss from work to wait on delivery people.. This has caused a major inconvenience to what we have going...