Olive Garden

I never like to leave a bad review (as I was a restaurant mgr for 28 yrs) but after my bad experience for the 2nd time at this location I needed to have someone hear me out. I went to olive garden in brownsville, tx on 11/7/2019 at 1230pm I was asked if it was okay if she sat me in the bar area and told me it would be the same service as the dining area and I said no thank you I will pass as I had sat in the bar area the last time I was here and I received bad service (2 mgrs. Were right there when I said this) so the hostess sat me in an area where there was no one sitting except for a olive garden worker (justin) who was not clocked in yet. I sat and watched a couple sit down in another area right across from mine and a waiter came and took the drink order and came back and took the lunch order meanwhile I was sitting there very upset at this time. I told my friend (who was with me) that the hostess heard me tell her that I had bad service the last time I was here (thinking they would be on top of customer service) nope didn't happen. Justin overheard our conversation got up went to tell the mgr and asked what he could get us to drink and that a mgr would be over to talk with us. The mgr (bobby joe) did come over and explained that there is no staff working this area and said they are clocking justin in early to help us! Once justin came here was the best and made up for the bad service but I can not believe this has happened after I said something. I wasn't looking for anything free at all but maybe a discount of 10% would have nice and to let me know they were sorry! Waiting for over 18 minutes for service is unacceptable!
This was at the brownsville, tx olive garden

If you would like to discuss this further I can be reached at [protected]

Look forwarding to hearing back,

Karen v. Yelp name or email is [protected]@hotmail.com