Edible Arrangements

Memphis store #830 - I ordered choc covered strawberries for delivery 2/15. A snowstorm hit 2/14, I'm aware. I received a call from the local store asking for a callback to arrange late delivery. When I called back, I got a message saying they were closed. I was directed to press 1 to leave a message for customer service.
Pressing 1 gave me a message: "invalid entry".
I've called for four days and gotten the same message.
Online tracking says my order is delivered; it is not.
Online calling says my order has been received and they're working on it.
$50.00, no strawberries, no recourse.