Menu
Write a review
File a complaint
CB Fast Food Chains KFC 4744 Lebanon Rd, Hermitage, TN, 37076, US
KFC company logo
KFC
reviews & complaints
KFC company logo

KFC

4744 Lebanon Rd, Hermitage, TN, 37076, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Phone number
Category
Working hours
Mon
10:00 am - 9:00 pm
Tue
10:00 am - 9:00 pm
Wed
10:00 am - 9:00 pm
Thu
10:00 am - 9:00 pm
Fri
10:00 am - 9:00 pm
Sat
10:00 am - 9:00 pm
Sun
10:00 am - 9:00 pm
ComplaintsBoard
T
11:52 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

KFC - Lack of customer service by the manager at the Lebanon rd store hermitage tn

We went through the drive through on 3/5/23 at 4:20 pm my ticket number was #1109. When they handed me my order I wanted to double check it before I pulled off because the last time we got it we got home and it was wrong. When the manager saw me, she jerked the window open and was staring at me. I told her I was supposed to have 2 legs and they gave me a thigh and a leg. and her response was that's how it was put in. I told her I understand that but that's not what I ordered. She just hatefully repeated the same thing. I said are you going to make me keep the thigh and she snatched the box out of my hand. This manager is the rudest person I have ever met. I cant not imagine why you would want her to represent KFC. She should not be managing others. This is not the first time we have experienced her lack of customer service. I do not believe she can be retrained. she is just a terrible loud hateful person. She is giving KFC a terrible reputation. We will probably go on down the street to Bojangles or Popeyes. We love KFC, but its not worth being abused by the staff. We have other friends that experienced the same treatment

Desired outcome: Replace this manager !!!

Read full complaint
Hide full review