La Quinta Inns & Suites reviews and complaints 1
View all 695 complaintsLa Quinta Inns & Suites - housekeeping/customer service
The entire week in this hotel, housekeeping never even once knocked on my door. Tried it without any tag on the door, tried it with the "please make up my room" tag on the door, nothing. So about half way through the week, I called down to the front desk just to request fresh towels. Never came. Called again, never came. Called a third time, in the same day, and i'm told housekeeping is no longer there and i'd have to go get my own towels from the desk. So I go down to the front desk and I ask what do I have to do to get housekeeping to come in the next day. I'm told that they would make sure housekeeping came to my room in the morning. Guess what never came? This is the absolute worst guest experience i've ever had in any hotel. I can make my own bed, I can clean up after myself, literally all I wanted was fresh towels. And I couldn't even get that after 3 phone calls. Never again. I paid way too much money to get no service whatsoever. -2/10 rating. Unbelievable.
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