Festiva Development Group

My family went to a "timeshare" appt and was late because the address given would not come up on my Garmin. When we finally went to the timeshare address, we were told to go to another address at this point we were told we would not be seen since we were late. Then we explained that we were given bad direction which would not come up on our GPS they did not care nor were they sympathetic to the other couple who was late for the same reason. This company did not give the exact directions to the hotel we were staying at either. I asked for my money back since the experience so far was HORRIBLE and they gave me a number to call to complain. NO ONE answers the phone NOR RETURNS CALLS! Stay away from this group they don't kn ow what CUSTOMER SERVICE IS or WHAT CUSTOMER RECOVERY MEANS!