Spirit Halloween

6090 Garners Ferry Rd, Columbia, SC, 29209, US

Reviews and Complaints

Spirit HalloweenGremlin 0-6 month costume

We ordered a Gremlin costume for our baby girls first Halloween and the head was missing. When we tried to go exchange it they told us that we could not, so we asked them could we get the head that was supposed to come with the freaking costume and they said they don't have anymore. We cannot even get a refund. They are very unprofessional and tell people not to open the bag to check if all the parts are there until you buy it. Which is so freaking backwards cause we cannot exchange it nor get a refund. So my daughter no costume

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    • Spirit Halloween's response · Nov 14, 2021

      Good afternoon, We are sorry to hear about your in-store experience. Your feedback is important as we are always striving to improve our guest/employee experience. Thank you for bringing this to our attention! Please reach out to us privately at [email protected] with your contact information and store location that this occurred at, so that we are able to forward that on to the appropriate department for further assistance. We again apologize for your experience and look forward to hearing back from you.

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