Harbor Freight Tools reviews and complaints 1
View all 158 complaintsHarbor Freight Tools - Tailgator 900 watt 2 cycle gas powered portable generator, pneumatic file
Just had a horrible experience at your Quakertown, PA, store. Not only were your employees rude and terse, happy only to get rid of me, but the item tail gator 900 Watt 2 Cycle Gas Powered Portable Generator was listed online as in stock and it was NOT. They also wouldn't let me purchase the floor model when this is a clearance item and will no longer be available... as far as I know. It was difficult to know anything since your employees kept repeating that they had no idea about anything, whether more were coming in, whether there was more in the back (after a 30 second search), or whether there was a suitable replacement, AND couldn't wait to get rid of me even though I was courteous and patient. NO, I did not provoke your ignorant employees. They had NO interest in customer service. I am NOT HAPPY. Asking about another item I know you've sold for years (pneumatic file) their answer was, "I don't know what that is." I've worked in retail and helping people find what they need is NOT that hard. — Don Sweet
Desired outcome: I'd like to know something was done about this. Your training at this store is HORRIBLE and no customer should be treated this way.
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