Joe's Crab Shack

I placed a to go order today on 12/31/21 the same order I've been placing for months a couple times a month. I ordered two Dungeoness Crab boils with rajun seasoning on and on the side with extra butter on and on the side. When I got home to my pregnant wife she cried which made me extremely upset. One container one cluster the other had 1 and a half but there was no seasoning and no butter it was so dry. I called to speak with a manager, Bob, he offered for me to come back and get another cluster I live an hour away. I was confused on why I wasn't offered a replacement for the next time I come since I come so often.