Menu
CB Fitness Centers and Gyms Planet Fitness 12120 US-30, Irwin, PA, 15642, US
Planet Fitness company logo
Planet Fitness
reviews & complaints
Planet Fitness company logo

Planet Fitness

12120 US-30, Irwin, PA, 15642, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Working hours
Mon
5:00 am - 10:00 pm
Tue
5:00 am - 10:00 pm
Wed
5:00 am - 10:00 pm
Thu
5:00 am - 10:00 pm
Fri
5:00 am - 10:00 pm
Sat
7:00 am - 7:00 pm
Sun
7:00 am - 7:00 pm
ComplaintsBoard
J
12:05 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Planet Fitness - Cancelled membership

I have been a loyal member for over 3 years now. I attend your North Huntingdon location 5-6 days a week. Thankfully to your facility I have lost over 150 pounds.

On June 17, while I was working out a transgender (man acting like woman) came into your facility. Upon entering he walked straight into ladies room with no warning or announcement to any of the girls that were in there at the time. Another member who is a woman and also has daughters that workout there went into the ladies locker room and spoke to the individual. The individual then came out and went to the costumer service counter. I could see it was a heated conversation as the individual was pointing at the woman who had said something to him. At that point the woman, the individual and ms Lopes began having a conversation. I then approached the desk and tried to defuse the situation. I told Ms Lopes there was an easy fix for the situation. Simply have this individual upon entering the gym notify one of the gym employees that they needed to use the locker room and the employee could clear the locker room and stand at door until this individual is done. Ms Lopes stated that that would be discriminatory towards the individual. I then stated it is not fair for any real woman who may be in locker room changing to have a man walk directly into the woman's facility. Ms Lopes became highly agitated and stated that our memberships were being revoked. At this point the individual in question and the woman who confronted him had exited the gym. Approximately 20 minutes later I was on the treadmill and to my surprise I was surrounded by three North Huntingdon Township Police Officers. They explained that Ms Lopes called them to have me removed. I was totally dumbfounded being the fact I was only trying to help.

Ms Lopes totally infringed on my constitutional rights and throughly embarrassed me in front of everyone at the gym. I have never been so embarrassed in my life. I have contacted an attorney on the matter. Thank you

Desired outcome: Ms Lopes needs to be fired.

Read full review of Planet Fitness
Hide full review

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.