Ford

I have extracare ford extended warranty. After spending an hour plus on the phone with the warranty department, and being put on hold several times, I was told my part was not covered.in my contract it says it is covered. The person from the warranty dept says it is not and got into semantics. No where in my contract does it say it is not covered. I need a new heater box assembly because the part inside is stripped causing my vents not to work accordingly, and the tech said they don't make just the "part", I need a new assembly, and warranty says they won't cover it, that it is not part of the assembly. How he came up with this? It sounded like he was digging deep to find out how not to cover it. They decided to cover or not cover something even though it is in my contract to be covered? I paid a lot of money for this warranty, and after being told it is not covered, had to pay 200.00 for diagnostic tests and left with nothing done. Am very disgusted as how warranty handled this situation. I've never used them and seems I can't use them, and my money is wasted. I want compensation, and I will be filing a complaint on the warranty. Ford pushes these warranties on customers saying they are high value, and how you will always be covered. I have all my info and I will not be posting it all here. If it was to be cleared up to my satisfaction, i'd love a call or email to move forward. As of now, I plan on cancelling my policy, and getting in touch with the bbb, and let them know what fraud took place on my end. How ford warranty doesn't want to cover a heater box that broke internally when it clearly states that heater box assembly is covered seems like fraud to me. Email [protected]@yahoo.com date of incident 12-28-18