Abandon all hope if you live in the area serviced by the Brookings/Harbor Oregon office of this company and desperately need a CPAP machine! They truly seem to have no grasp of the fact that they are responsible for supplying urgently needed medical devices to people with proven need. They act like it's custom car parts they deal in. After waiting months for them to file paperwork to get my CPAP, I learned that they had entered the wrong diagnosis code on the form. 'Oh well; this means we have to start the process all over again', was their response. NO apology, not the slightest concern for the fact that sleep apnea renders me hypoxic every night causing mini blood clots to form in my brain, harming my heart and generally ruining my daily life. They clearly forget that they are dealing with remedies for human suffering. No ethics, no concern; just clerks pushing paper who can't even do THAT right.