Walgreens reviews and complaints 1
View all 1825 complaintsWalgreens - 5901 nw 122nd, oklahoma city. avoid this location at all costs!!!
I recently came across a brochure regarding Walgreens Photo Recovery Service, so I gave them a defective memory card, with the hope that the 60 or so pictures I had taken could possible be recovered from it. Promise time was two weeks, and several days after that had passed I still hadn't received the order. I inquired several times in person and over the phone, to no avail. Finally a MANAGER called me back and said my order was never shipped out, but accidentally THROWN AWAY! I mean, how does a MANAGER not know the difference between a customer's photo order and the trash? It defies belief! While I would have been disappointed if the order was processed and the photos were not retrievable, I would have understood and thanked them for trying. Instead, due to the blatant carelessness of this manager, not only do I not have the photos but I no longer have the memory card either. Do not under any circumstances trust this location's photo department for ANYTHING. I learned the hard way and they're never getting a second chance. Let me also add that it was indeed the Manager who threw my order in the trash; he admitted it on the phone message and I still have it stored in my cell phone to prove it (apparently it was in a box for UPS and ready to be shipped to the lab but somehow "got mixed in with boxes being taken to the dumpster"). I also spoke to the District Manager and gave him an earful as well. They kept asking me what they could do to make it right, but how can you possibly replace something that's virtually irreplacable? Rest assured any further attempts by them to regain my trust will fall on deaf ears.
I find it interesting that you can judge me as being a piece of work simply on the basis of ONE complaint I've filed on this forum. I truly appreciate good customer service, and in matters of honest mistakes (for example, forgetting to deduct a coupon, mis-counting my change, an advertised item not being in stock, etc.) I am more than willing to give the clerk or the store a break and have no problem working with them. As I have said before, if the photo card had gone to the lab and they were not able to retrieve any photos from it I would have been disappointed but I would have thanked them for their effort. Unfortunately the Manager at this location mistook my order (boxed and ready to ship to the lab) for the garbage, and while I recognize you do not agree with me, that goes beyond being a simple mistake and ventures into the territory of sheer carelessness. It also took them two weeks after I initially followed up on the order for them to contact me with the truth. Bottom line I have cut my losses and now shop at CVS or Rite Aid and am glad I did.
In response to 123321, I never expected the manager to be "super-human" or not make any mistakes, but Walgreens advertised a service where they would take defective memory cards, ship them to a lab and retrieve the pictures, and it's a pricey service at that (roughly $35 per order). You would think that would be incentive enough for them not to be so careless with my order. Like I said in my original post, if the order was shipped to the lab and they couldn't retrieve the pictures, I would have been disappointed but would have thanked them for trying. It's nice to see you would have taken the high road had the situation happened to you, but with all due respect, resorting to name-calling (referring to me as an "unpleasable and unreasonable pig") doesn't do too much for your credibility.
The complaint has been investigated and resolved to the customer’s satisfaction.
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