National Tire & Battery [NTB]

Using NTB, I selected 4 Pirelli Scorpion STR-A tires and scheduled installation and wheel alignment for 7/5/2023. As you can imagine, this was still expensive in todays world. There was nothing at all wrong with my car, just wanted to replace the tires. I then arrived at NTB on my scheduled time and day, the tires were installed but unfortunately the alignment tech was not available. So I had to reschedule for the following Monday to have the alignment completed. I also scheduled an oil change to be done on that next visit as well. I arrived for my appointment, and continued to work on my laptop while I waited. A short time later, a tech pulls my car up in front of NTB's front doors. I feel this was too soon to have completed the work ordered? The awesome lady working the desk also noticed this. She then called for the tech "Jerry". When Jerry came to the office, she asked if he had completed the alignment. Jerry said no! he was getting ready to leave for home. The Lady at the desk advised Jerry, he was the only mechanic/tech there and my alignment had already been rescheduled once. Jerry became agitated and complained, then grabbed my keys off the desk like he was swatting away a pest. Jerry then takes my car back to the service bay.

A short time later, another tech came up to the office and asked the lady at the desk to come out to the garage. When she returned, she told me there was some bad news. Two of the studs that hold the tire on were broken off during the service. Both broken studs were on each of my steer tires, one left, one right. The Other tech and the lady told me the car would be "Safe" to drive until they could get the parts and repair at no cost to me. I asked if this was really safe to drive with only four lug nuts holding each steer tire, they said yes, as I noticed Jerry leaving with his lunch box in tow. So another appointment was scheduled for Wednesday to have the studs and lug nuts replaced by NTB as they were over torqued by the tech, this is what NTB told me. However, as I started to pull away from the front door where they once again parked my car, a loud metal banging sound happened and my driver side steer tire was locking up. I stopped in the middle of NTB Lancaster, OH's driveway and went back inside to get help. The other tech on duty informed me that another stud had backed out the back of the hub and was hitting the steering knuckle. So, this car was never safe to drive after the studs were broken to begin with! NTB then was able to move my vehicle back into the service bay where it was kept overnight while they waited for the parts to come in the next day.

NTB called mid day on Tuesday and advised the repairs had been made at no cost, since NTB caused the damage and my car was now ready for pick up.

This was great news, but once the car was picked up, something was very wrong with the steering. When turning the steering wheel left or right there was a loud clunking and a noticeable vibration in the steering. I then had my car towed from Lancaster, OH to a well known auto shop in Columbus, OH. I certainly wasn't going to take my car back to NTB after all this.

After a $300.00 tow bill, parts, labor and another alignment needed after repairs, my new NTB Pirelli Scorpion STR-A tires went from $1,075.18 to $2,481.71.

Out of pocket, an additional $1,406.52! However, the store manager did provide a refund for the wheel alignment.