Marshalls reviews and complaints 1
View all 302 complaintsMarshalls - Cashier service
I came into store #101101 Hyde park, Ohio on 7/8/21 to return 2 items that did not fit. I had the original receipt. The cashier Janet then began being very rude to me talking to me in a way that I could tell she was being rude and condescending. She was upset that I had removed some of the tags from the pants I was returning. I let her know that I did not plan on returning the items and she obviously didn't care. I told her that she didn't have to be so rude about what was goin on and then she got very upset and yelled at me "you can just take this stuff back to a different store if you don't like me". I asked her name and she gave me a fake name, I know because I called the store number and the manager told me they don't have anybody at that store by the name she gave me. I'm sure she is probably friends with the manager that I talked to so nothing would be done about this situation on that managers part.
Desired outcome: More training on proper customer service/an apology
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