Champion Windows

My initial experience with Champion's Sales Representative was very good. However, my after-the-sale experience was abysmal. Almost five months have passed and the job has yet to be started. My efforts to get things moving have been many and futile.

The ongoing excuse for this delay is that all of the windows are ready to be installed, except one glass. Considering the scope of the job, $14,595, a single window glass is insignificant and can be installed (or not) later.

Today, a few days short of five months after the sale, there is no installation date in sight and no response to requests to refund my $4,378 deposit, which is simply unacceptable. Consequently, although ignored, my demand to start the job now or refund my deposit is not unreasonable.

Considering Champion Windows? Caveat Emptor

Purchased Jan 2014. Noticed stains/streaking inside sliding windows and called. Local office sent inspector Oct 2021. Said warranty would replace all damaged windows. Also said it would be a bit longer due to supply/transportation/labor shortages: Same problem as everyone else is having. Because of that, said order would arrive their location end of Nov 21 where I would get a call to set up an appointment for installation.

1 Dec 21 called. Talked with someone who identified themselves as working at local office. Said delays are more than expected and orders are running late. Suggested call back in 6 more weeks.

11 Jan 22, called same number but re-routed to Ohio office. I stated I'd prefer to talk with local office, but was informed all customer service is handled from Ohio. I asked about my windows. Representative could not provide any information (see above: local shop pulled up my order and could tell it was delayed). I emphasized I had been given information on previous call - from local office. Representative repeated that there was no information and I would receive a call only when the parts were loaded on a truck and shipped out. I asked if they could call the factory. Representative said factory does not take calls of this type. Wow. Home office cannot talk to anyone at factory.

I complained that this was unsatisfactory and that there should be someone in home office that could talk with someone at the factory that could provide an update or at the very least, connect me with the local office so I can get information from someone that could provide help. During this, representative persisted in talking over me, non-stop, without even listening to me. I complained about customer service not being service. Representative kept talking - not listening. Blood boiling by this point. Asked for a supervisor and representative hung up on me.

I wrote home office about this problem but have not received any reply as of 17 Jan 22, although I am receiving regular advertisements from them...