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CB Fitness Centers and Gyms Planet Fitness 2318 W Genesee St, Syracuse, NY, 13219, US
Planet Fitness company logo
Planet Fitness
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Planet Fitness company logo

Planet Fitness

2318 W Genesee St, Syracuse, NY, 13219, US
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1 complaint
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Working hours
Mon
5:00 am - 10:00 pm
Tue
5:00 am - 10:00 pm
Wed
5:00 am - 10:00 pm
Thu
5:00 am - 10:00 pm
Fri
5:00 am - 9:00 pm
Sat
7:00 am - 7:00 pm
Sun
7:00 am - 7:00 pm
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C
2:53 pm EST
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Planet Fitness - They would not allow me to close my account, have continued charging me for well over a year, they also threw out all of my stuff.

I was recently diagnosed with bipolar depression disorder, anxiety and attention deficit disorder, so exercise was suggested as part of my therapy. I went to planet fitness. Within a couple weeks I forgot $300 worth of attire and supplements in a locked locker. When I returned the next day my lock had been cut and all my stuff was gone. When I went to the desk they said they my belongings had been thrown away per gym policy. I cancelled my membership immediately. They continued to charge me. I went in again to cancel and they then tried to charge me to cancel even after I explained id already cancelled. I didn't have money so the manager said he would suspend my account indefinitely and id not to do anything further. This week I was again charged $60! Are they hoping I just give up and let them have it? This must be prevalent. Having lost my job due to covid and having 4 kids I cannot afford to allow them to rob me anymore.

Desired outcome: I would like a complete refund and compensation for my personal belongings

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