Planet Fitness reviews and complaints 1
View all 948 complaintsPlanet Fitness - They would not allow me to close my account, have continued charging me for well over a year, they also threw out all of my stuff.
I was recently diagnosed with bipolar depression disorder, anxiety and attention deficit disorder, so exercise was suggested as part of my therapy. I went to planet fitness. Within a couple weeks I forgot $300 worth of attire and supplements in a locked locker. When I returned the next day my lock had been cut and all my stuff was gone. When I went to the desk they said they my belongings had been thrown away per gym policy. I cancelled my membership immediately. They continued to charge me. I went in again to cancel and they then tried to charge me to cancel even after I explained id already cancelled. I didn't have money so the manager said he would suspend my account indefinitely and id not to do anything further. This week I was again charged $60! Are they hoping I just give up and let them have it? This must be prevalent. Having lost my job due to covid and having 4 kids I cannot afford to allow them to rob me anymore.
Desired outcome: I would like a complete refund and compensation for my personal belongings
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