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Moe's Southwest Grill

1377 Mount Hope Ave, Rochester, NY, 14620, US
Wed 11:00 am - 9:00 pm Working Hours
Sun:11:00 am - 9:00 pm
Mon:11:00 am - 9:00 pm
Tue:11:00 am - 9:00 pm
Wed:11:00 am - 9:00 pm
Thu:11:00 am - 9:00 pm
Fri:11:00 am - 10:00 pm
Sat:11:00 am - 10:00 pm

Reviews and Complaints

order

I placed an online order to be ready for pick-up at 12:00 pm today. There was a line of about 10 people waiting to pick up online orders. I waited 30 min until I got my food. They did not give me my order until 12:30, they also forgot my queso that I paid for. I was very annoyed because I was on lunch and it took up my entire lunch. They didn't apologize, they were not very friendly either. Horrible customer service and this isn't the first time I have dealt with an issue like this before.