Planet Fitness reviews and complaints 1
View all 947 complaintsPlanet Fitness - Refund dispute - flemington nj location
They did not treat me like a loyal customer. I thought I had cancelled my membership in sept when they resumed billing, the charges appeared on my card including a renewal fee, when I went to speak to the manager she said I did not follow the process, I explained that I thought I was cancelled when I called in sept and they stopped billing me, and that I will join back a few months after we stop wearing masks... Too bad, we will keep your $100, no way to treat a customer, taking my cash over a technicality. Insult to injury, they put my email address inthe system wrong so I was getting no updates from them, again, too bad we are keeping your money.
Looks like I will try try Retro Fitness I hear they treat their customers like customers over there.
Bad business after all the money I gave them over the years, makes you feel underappreciated for sure.
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