Dairy Queen reviews and complaints 1
View all 912 complaintsDairy Queen - service
My wife and I and grandkids have been going to this Dairy Queen for 15 years almost every week. My daughter got a peanut Buster Parfait and you could just look at it and see that the chocolate just wasn't right possibly only one pump of chocolate instead of two. You could see it was very skimpy, it was made wrong. I brought it up to the manager she said I could go up and pay for Pay for more chocolate if I wanted extra chocolate. I told her that it was made wrong but she said if you wanted more chocolate you can pay for my chocolate and she really just treated me with total disrespect and said that she just didn't care when I said I've been coming here for a long time and know what one should look like. All the while I was very polite but she wasn't.5-4-19 8pm.
I never had a single problem with service before or product. I was absolutely shocked that a place of service wouldn't honor their product or the customer. There was obviously training new people the person that took our order made 2 to 3 mistakes which had to get fixed by a manager. And it took an extra long time to get our ice cream. But I understand these things and we were patient and we waited understandi there was obviously training new people the person that took our order made 2 to 3 mistakes which had to get fixed by a manager. And it took an extra long time to get our ice cream. But I understand these things and we were patient and we waited. I hope she was just having a bad day and not just a horrible manager. Never believe the place of service went and try to fix a problem of their customers with what they received
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