Edible Arrangements reviews and complaints 1
View all 270 complaintsEdible Arrangements - Product delivery and service provided
I placed an order with this Edible Arrangements location for Party Platters (3 total ) + 3 mylar balloons this morning @9:58am on June 18th, 2020 to be delivered same day. I read the store policy and called the location personally to ensure the delivery will be made today for my nephew's 30th Birthday! The representative who worked there ensured me that the driver will deliver and it will be there after 7:30pm NC time. I agreed and proceeded to pay for the delivery.
-
The Driver dropped off the 3 mylar balloons and "1" tray of fruit ONLY! He stated the rest of the trays fell out of his truck.
-So I paid $181 dollars for "1 tray" of cut up fruit and 3 mylar balloons?
I tried calling the store after it was delivered but had no success reaching anyone.
I called calling on 6/19/20 morning only to speak to someone who took orders for multiple locations. (his name is Alley John). I asked who the manager was for the location I placed the original order, he stated there was no Manager for that location and they were using 1 driver for multiple locations. I replied I understand the circumstances however that should not be the customers problem especially if I am paying for delivery.
He then proceeded to asked me what I wanted to do about it now. Really?
-He can either credit my account for the two trays he did not receive or he can deliver it today. I stated I paid for delivery for same day service and fact that it was not successful and purpose of delivery was a special occasion for THAT DAY! NOT a DAY LATER.
-I paid $181.69 for Very unsatisfied with their service and delivery. The man who I spoke with said it would be delivered today 6/19/20 I still don't have the delivery. I want a FULL REFUND not only for the worst delivery service but for LACK OF FOLLOW THROUGH!
Latest Edible Arrangements Reviews
Valentine's day missed delivery. Arrangement and service Order number - w0118627283-1 Limited refund, false advertising The delivery of the arrangementGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
Maybe trays wouldn't fall out of trucks if the folks at Edible Arrangements weren't so miserly! Surely for the hefty prices they charge for arrangements, they could come up with some kind of large sturdy shopping bag that could hold up to three or four platters! If a place like Christmas Tree Shops can sell large sturdy shopping bags for a buck, surely a big company like Edible Arrangements could 'arrange' to have some sturdy custom-sized bags made! That would take strain off their drivers and would add a measure of protection for the product.