Lenovo

Case # [protected].

I bought the above laptop from Best Buy. Since the begining, whenever there is a Microsoft update; the laptop will stop working. I sent it several times, but it was not fixed.

I bought a 2 years extended onsite repair warranty on 6-15-18, but was told it expired in May 2019!

After several calls, Jason (casemanager@ lenovo.com, (919)874-3008) agreed to repair it for last time at no cost. Since 10-4-19, I emailed/called him several times, but no answer!

Purchased aio computer on 11/12/18 three weeks later computer stopped working called help line who told me to try fixes and none worked so I had to send my 3 week old computer in for repairs
Tried to get updates on computer progress to no avail
Called lenovo and got the runaround about service times (they always throw out the 9 days with the "that is if we have the part on hand"
Told him I wanted to talk to a supervisor, of course he was not available
One did call back... More of the same rhetoric... Told me he would "expedite" my case
12/17/18 update said... Surprise! We need to order a part and bigger surprise no idea how long that will be
Can you say lack of ethics?
Wrote and sent emails to lenovo execs... Mabary... Mzielinski.. Glance
Surprise>surprise! No response
How about a response, a new computer, an apology, a refund... Something!