Walgreens

My doctor called in my prescription on August 20, and apparently they lost it. They said they had a new pharmacist that day. So, I called my Dr. again told them what happened and they sent it in again. I never received it. Why didn't they contact the Dr. on the 20th when it got lost. I am stunned at how inept these employees are. They didn't apologize for their and really didn't seem to care at all.