Burger King

On 12-30-23 at 347pm I drove thru and ordered a Smooth-N-Swiss. I got my order and left. I found out they had given me a junior whooper instead. I returned to BK, and they ordered up a Smooth-N-Swiss. I left and found they had given me another junior whooper again. I returned and finally got my sandwich. A kitchen staff worker yelled out I hope I got it right this time. it was right, but my complaint is neither the manager or staff went out of their way to apologize for my time in which it took to get this one sandwich. I felt like me being a customer meant nothing to BK. I felt like they could have done a better job of responding to a customer than they did. I am a regular customer of BK. I know BK would not like their customers treated this way. I wasted approximately. 30 minutes trying to do a drive thru order.

I went to BK on 2-1-20, at 4:54PM to purchase two double cheese burgers at the drive-thru. I was told to hold my order. I set there for 15 minutes at the speaker, and no one ever came back to take my order. I went inside, and it took approx. another 15 minutes to order, and receive my two burgers. There were only 3 people including the manager working in the restaurant. There had been no one in the drive-thru lane, and only one person in the dining area. There were only 3 people in line in the cashier line. I felt this was unacceptable, I did not bring this complaint to the manager's attention because he acted as if he was rushing to fill orders. I go to this BK at least once a week, or more. I was very disatified with the time it took me to obtain my two burgers. Three people on duty at BK- the cook, a cashier, and a manager seems to be an improper way to conduct a restaurant. I enjoy eating at BK, but if this continues, I will eat somewhere else. Thank You.