Boston Market

Date: 7/18/19 order#[protected] order total: $ 22.40
I have always been a fan of boston market restaurant when it was located in winston-salem, nc & when I moved to raleigh, nc. However, the poor and nasty customer service that I received at the location in greensboro, nc has literally turned by stomach. I placed and paid for my order online for two 1/2 roasted chickens, sweet potato casserole, cream spinach and one side of mash potatoes and gravy w/the standard cornbread. I arrived to the location provided by name & representative was unable to locate my order nor did it show on the online order screen. I presented by receipt showing that I paid for the 2 meals & advised the young man of what I ordered. He advised me he would prepare my meal, there was a line at the counter & he started to help sere the line - mistake #1... I ordered online so that I would not half to wait.. This is part of the convenience of ordering online. The representative came back to me a second time asking me what did I order, again I advised, he back to prepare our food & then jumped back to the line to help serve the customers - mistake #2... Why are you keeping a paid customer waiting? The representative comes back to me a 3rd time & stated you wanted mac n cheese and string beans right? Hell no is what I thought in my mind; but I said very slowly, I do not believe you are listening to me & stated for a 3rd time my online order. He completes preparing the meal & placing them in the bag; I asked that he allow me to review what was in the containers & he proceeds to shove the bag in my direction - big mistake #3... Disrespectful, rude, poor customer service & I was livid... But I remained calmed, looked through my order & waited on the corn muffins. The representative places 2 corn muffins in the bag and shoves that across the counter in my directions and goes back to assisting on the line - mistake #4... He could not possibly think the was demonstrating excellent customer service on behalf of boston market? I do not know if this employee does not realize that he is an ambassador for boston market & his behavior reflected piss poorly on yesterday. My 81 year old aunty has never even had boston market & I wanted to bring her some delicious nourishing & hot food without the bull crap that I endured at the greensboro, nc location. I am seeking to have both of our meals reimbursed for the disrespectful demeanor that your representative played.