Menu
Write a review
File a complaint
CB Restaurants and Dining Red Robin 5313 New Hope Commons Blvd Ext, Durham, NC, 27707, US
Red Robin company logo
Red Robin
reviews & complaints
Red Robin company logo

Red Robin

5313 New Hope Commons Blvd Ext, Durham, NC, 27707, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Working hours
Mon
11:00 am - 10:00 pm
Tue
11:00 am - 10:00 pm
Wed
11:00 am - 10:00 pm
Thu
11:00 am - 10:00 pm
Fri
11:00 am - 11:00 pm
Sat
11:00 am - 11:00 pm
Sun
11:00 am - 10:00 pm
ComplaintsBoard
D
8:58 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Red Robin - Customer service

12/29/19 at approximately 5:25pm my family and I went to eat at the above location. We had eaten there once before and enjoyed the experience and for that reason decided to return on this evening.
There were three of us in my party and we were seated promptly.
This is where the customer service went down hill.
The restaurant was moderately busy. There were several table in the area we were seated in that had been served and were enjoying their meals.
Two female waitresses and one waiter were working this section, which was located in the back dining area.
Not one of them acknowledged the fact we were seated or came over to take an order or give an explanation of lengthy wait.
At 5:45 pm I looked at my watch to see the time. I allowed 15 minutes more waiting time. During this period the two waitresses and waiter passed by our table and still did not acknowledge the fact we were there.
We sat there until 6 pm at which time we got up and left the restaurant.
This put a disappointing reflection on Red Robin as far as I am concerned.

Read full complaint
Hide full review