Advance Auto Parts

I have gone to this store 3 times in the last month for a check engine light to see what was wrong. When I went in a female manager told me that I had to give her my wallet to check my light. There were no customers or other people visible so I gave it a shot. I was able to get a code for a bad EGR valve, brought the valve, and replaced it. One week later my check engine light goes on again so I go back to the same store. The exact same thing happens but this time there were customers in the store and other employees there; however the female manager stile demanded my wallet. I let it go, went and ran the code, but was not ab le to make much sense of the code this time. so when I went back in to get my wallet I asked about it. Apparently I did not know how to read the tool and the manager gave me tons of attitude, looked up the code, and when I asked what it was she said to google it as she did not have time to help me since I was not buying anything. One week later today on December 13 2019 I went back to get my code read again after having work to my vehicle. I went in and the manager was on the phone so I patiently waited in line. When she got off the phone I asked to get my code read and this time I was not giving up my wallet. I asked her to go out and read the code and all of the sudden this employee just straight went off on my how I cause problems in here store, being there, shopping, and I flat out DID NOT accept her screaming at me as an customer. I told here that it was her job, not right for her to yell and scream at me, I told her out right she was being unacceptable, and I stored out of the store. This is by FAR the worst experience I HAVE ever had in my ten years of shopping at your stores, and if this kind of behavior is acceptable then I will not be going back to any stores and will be making sure that people are aware of your horrible training practices.