Great Clips

On Saturday January 28, 2023 I contacted Great Clips in Austin, Mn to schedule a hair appointment for my husband and I. The person who we spoke to told us walk ins were welcome never mentioning to us about on line services to set up an appointment. When we arrived at the salon the hair dresser was very rude asking us do you have a scheduled appointment and I told her no in my call to you I was told to walk in would be acceptable. She was very rude replying you will have to wait and we will not be able to do you until 3:45 we were there before 2:00. She very rudely snapped if you’re not here by 3:00 we will not get your hair cut today. When we arrived at 2:45 she snapped which one of you is going first? She told me rudely hang up your coat and come over here. She slapped the apron on me and rudely asked what do you want done? I told her she kept pushing my head hard up and down while cutting it. Ian a 72 year old woman and all the years of having my hair done have I ever experienced a hair dresser as rude as this lady was. She kept angrily snipping away at my hair pulling and twisting as hard as she could. I was in tears. I’m asking that this be checked into and I want action to be taken on this hairdresser. She was not wearing a name badge so I’m not sure of her name. I’m sure you will be able to figure out who it was. I want compensation for the way I was treated and for the horrible haircut I received.