It looks like these guys are running a rebate scam.
I have subscribed to their Comcast Double Play Offer in July 2008 and sent the rebate forms with Comcast bills and confirmation copy in time but I have never received the promised Rebate of 200 Dollars until now. From reading similar complaints, it looks like I am not alone and this could be a pattern.
I have made 4 calls to their customer service and no rebate yet. On every call they will ask for all the details as if that was the first time you are calling, and they have no idea about your order. There is no ability to tell your rebate staus or where things are. They will simply tell you that somebody will call you. Looks like they are only interested in making you sign-up and don't care after that.
People should be aware of this risk when dealing with this company and it also poorly reflects on Comcast for letting such things happen in their name.
If folks from Digital Landing are reading this, my Confirmation Number is [protected].
I ordered Comcast Triple Play service through Digital Landing with a promise of a $250 Amazon gift card. When I received my second Comcast bill, I sent all the relevant information to Digital Landing and have not received anything. It has been long past the required 16 weeks and I have called to get this card nearly every week for the past 2 months. The calls go to people who have no idea how resolve the rebate problem. And the person who wrote the helpful email on this page sounds good but is no more helpful than anyone else at Digital Landing. I have sent emails to this "Jason Gallow" and have received no response, and the customer service email address has been permanently removed (according to gmail).
I think I just got suckered and I will never work with Digital Landing again. I would advise any of you to ignore Digital Landing's promises and work with anyone else. You can save yourself some frustration and time.
Burned in Boston
We have evaulated the source of most complaints and would like our customers to note the following. We find that over 85% of the time, customers that are inquiring about rebate status have not even completed their rebate forms. We cannot process or send rebates/gift cards without the completion of a rebate form.
These are the steps (all of which must be completed) to receive rebates/gift cards.
Place order with Digital Landing and receive a valid confirmation from the system.
Have your order installed within 45 days after order is placed
If you replace the order with the service provider, you will not get your rebate
Once your order is installed, send two months of your billing statements from the service provider showing that such order has gone through two billing cycles. This means do not ask for your rebate until at least 40-45 days after you have placed your order.
Once we receive your rebate information, we match it up against what the service provider has sent to us in terms of order status
Rebates are only sent if (a) rebate form is completed properly with supporting documentation and (2) we receive ACTIVE status from provider.
If we do not receive status, or status is cancelled, pending or duplicate, you will not receive a rebate.
We make every effort to ensure all customers get properly credited. We do have reliance on data from our service provider partners.
In the past two years, we have responded to every complaint posted on this board. We find most people, surprised and delighted that we actually pay attention, which we do. Unfortunately, we find many people that complain, even after they have received their rebate (even two or three times).
We would appreciate if customers please contact Jason Gallow at [protected]@acceller.com prior to posting on the board. Your issue will get resolved far faster. If you have posted and been responded, we would appreciate follow up comment noting the matter has been closed
My name is Jason Gallow and I work for Acceller/BuyTelco/Digital Landing. I apologize for anybody's inconvenience, currently we have gone through a change in the lines of communication, if anyone is having any issues receiving a promotional gift card, please contact me at [protected]@acceller.com and I will assist you in any way possible.
Acceller Customer Support Manager