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30105 Plymouth Rd, Livonia, MI, 48150, US
Fri 10:00 am - 10:00 pm Working Hours
Sun:10:00 am - 10:00 pm
Mon:10:00 am - 10:00 pm
Tue:10:00 am - 10:00 pm
Wed:10:00 am - 10:00 pm
Thu:10:00 am - 10:00 pm
Fri:10:00 am - 10:00 pm
Sat:10:00 am - 10:00 pm

Reviews and Complaints

White CastleNot adhering to posted operating hours

At approximately 9:30pm on February 28th, I ordered 10 hamburgers from your store #040024 and was told that they were done making hamburgers for the evening even though the sign at the drive thru window clearly showed operating hours until 11:00pm. After some persistence, the manager allowed my order to be processed (the car following me declined to place an order due to unspecified reasons). Due to tales of fast food employee retribution, I will be submitting 1/8 to 1/4 of each hamburger in my order to the Wayne County Health Department for testing of mucus and/or saliva. Further actions, if any, are pending these results.

Not adhering to posted operating hours
Not adhering to posted operating hours
Not adhering to posted operating hours
Not adhering to posted operating hours
Not adhering to posted operating hours

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    White CastleCustomer service

    Very rude customer service, had to ask for my food after 20 minutes, when i went in there was no one in line, right after me 3 gentlemen came in placed large orders and got their food before mine, when i asked about my order the one cook said his damn order is coming, ok waited another 10 minutes, the customers who placed the big order also commented that the one cook was very rude and the manager was like ok whatever..So bottom line almost 27 mins to get my order with a attitude when I asked for it two times. Just very unprofessional customer service from the Manager to the crew. The entire store was dirty, not stocked and broken furniture.

    Customer service

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      1 Response
      • De
        DerrickKZ Dec 05, 2019
        This comment was posted by
        a verified customer
        Verified customer

        The entire store was dirty, not stocked and broken furniture...
        Then why go eat there????

        easy to complain afterwards of course...

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