White Castle

Whenever we want White Castle we make are way to the one in Detroit at this specific location because the Food is Always Served Fresh and Hot, well Today, Wednesday January 26th, 2022, @, 3:27 pm and ordered a #1 with everything and an order of cheese sticks, my husband usually orders but he ate before hand, so when I got my order they messed it up, they didn't put the cheese sticks on there and the fries were cold and they gave me an extra small coke, so I asked them can they refresh my order because it's was wrong and cold and you guys Always serve Hot Fresh Food, so they corrected the order, then they took the order back and gave me back a Large Coke. Warm fries and cheese sticks and the first to cheeseburgers were warm but the bottom 2 were cold like that came out the refrigerator, I was so upset, I will Not go from Harper Woods to Detroit again to get White Castle! Such a horrible experience and they were Not Friendly about it either! Mrs. White [protected].

Planned on stopping at white castle on my way to my overnight job. I called to make sure it'd be open when I arrived. I asked what time the dine-in closed, was told at 11 p.m. 30 minutes later I arrived at 9:56 p.m. went to the door & it was locked. There was a couple inside at the window. I knocked on the door, the couple got an employee's attention but she shook her head & waved me off. I walked away & called back. Whomever answered said they close at 10 when they're short staffed. If I'd been told that during my first call I could've made other dinner arrangements... that was very unprofessional.