Wawa reviews & complaints 1
View all 688 complaintsWawa - customer service rep (megan) attitude towards customers
Went to WAWA This morning with my family at 6am to get a fresh start on our day and get something to eat for the road. Visited Store # 587 along my route and went in to place an order for breakfast. I noticed after making and placing my order on the left most Kiosk machine that it didn't print my receipt. I looked over the counter to see one individual "Megan" working by herself and witnessed her practically throwing peoples food at them. Seemed like she wasn't really having a good day so I thought to just reach into the machine and take my receipt and bring it to her attention that the machine was in need of repair as it keeps Jamming.
I executed and brought to Megan's Attention that the machine was damaged and potentially in need of servicing but before I could finish speaking she cut me off and said, "I DONT HAVE TIME TO DEAL WITH THAT RIGHT NOW!" Loudly yelling it at me with pretty much a full store to witness it as well as my wife and kids. I collected myself preparing to make a scene in your store but decided that she wasn't worth my efforts nor was dragging her across the counter for her disrespect so I went and paid for my breakfast and I watched again as Megan threw someone's Breakfast Burrito at them being a completed Jerk to your customers.
I brought my concern to the store clerk at the checkout and told her what had happened and I was told that this isn't the first time this has happened with her and that she would let the manager know what happened. I got back to the Sandwich Station to pick up my food the shift manager "Chris" approached me and I realized that Megan was no longer there nor making my food. She explained to me that what she did was uncalled for and completely unprofessional. She explained to me that Megan will be dealt with but they had the morning rush and it wasn't going to be resolved this morning. I am writing to fill an official complaint with WAWA on Megan's poor attitude towards your customers and to demand a recourse of action. This is a preliminary request before I attempt to take this farther with legal representation as I feel this is hate centered around Race or Prejudice.
I will ensure that no one else deals with her attitude and that she is held responsible even if I have to take this store down with her. I want action! Next step is to go to the media with this and share the situation everywhere.
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