Menu
CB Fast Food Chains Panera Bread 66 Parkhurst Rd, Chelmsford, MA, 01824, US
Panera Bread company logo
Panera Bread
reviews & complaints
Panera Bread company logo

Panera Bread

66 Parkhurst Rd, Chelmsford, MA, 01824, US
Learn how the rating is calculated
2 complaints
File a complaint Write a review
Phone number
Category
Working hours
Mon
6:00 am - 9:30 pm
Tue
6:00 am - 9:30 pm
Wed
6:00 am - 9:30 pm
Thu
6:00 am - 9:30 pm
Fri
6:00 am - 10:00 pm
Sat
6:00 am - 10:00 pm
Sun
6:00 am - 9:00 pm
ComplaintsBoard
C
5:03 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Panera Bread - short in change operating without pennies.

I went to the Panera Bread in Chelmsford, MA to have a breakfast with my wife. it's was Monday November 19, 2019. The time was approx 9:10 am. I purchased an orange scone, handed her my cash for the transaction. when she gave me my change back she short me 2 cents telling me that she doesn't have pennies in her cash register. I told her ok no problem. she didn't apologize or ask me if I was ok not getting the exact change.
after having my coffee and my scone, my wife wanted to have a soup. I went to the same lady at the cash register. I purchased a soup and I got shorted 2 cents again. same reaction and same excuses like the first transaction. At this point I was furious and couldn't understand how a business like Panera Bread don't have pennies in their cash register assuming that is customer will be ok with not getting the exact change. how can you operate a business and not having change also not even trying to run to the bank and get change.
I asked to speak to the Manager regarding the change issue. The Manager in the name of luis told me that he can give me % cents to make me happy. He didn't get the point, it's not about the pennies it's about shorting all the customers in their change in a disrespectful way assuming that everyone will be ok. the reaction of the manager was very disappointing no sorry no acknowledge that he needed to correct the change situation. I am very disappointed with the way Panera Bread treat their customers shorting the customer on their hard earning with no justification. what happen if every customer is short 2 cents coming to Panera? camelo
[protected].

Read full review of Panera Bread
Hide full review
ComplaintsBoard
R
1:43 pm EDT

Panera Bread - catering

Yesterday I called the Chelmsford, MA Panera Bread location to confirm they can deliver next day, to my company, a lunch order for ten people. They told me, just go on line and order your order before the end of day. I put together an order for ten lunch items plus drinks, my credit card got charged the full amount plus service and tip, but the order did not arrive. I phone them, they apologized it, told me next time to phone ahead (which I did)! Ten hungry and angry business guests had to run around looking for something to eat.

Read full review of Panera Bread
Hide full review

Elevating the Voice of the Consumer

Empowering Real Complaints

At ComplaintsBoard, we understand the impact of genuine consumer grievances. Our platform is a dedicated space for authentic voices, where complaints, both positive and negative, are shared with honesty and transparency.

Dedicated to Validating Complaints

We are committed to ensuring the authenticity of every complaint. Our team uses rigorous verification methods to confirm that each complaint stems from a real customer experience, maintaining the integrity of our platform.

Encouraging Detailed Complaint Narratives

We value complaints accompanied by concrete evidence. Be it a photo, a detailed narrative, or additional documentation, such substantiation lends credibility to your complaint, aiding others in making informed decisions.

Balanced and Constructive Dialogue

ComplaintsBoard is more than a platform for airing grievances; it's a community where balanced dialogue is encouraged. We welcome complaints that not only point out issues but also recognize any positive interactions, promoting a fair and comprehensive perspective.

A Free and Impartial Platform for Complaints

Our unwavering commitment is to provide a free and unbiased platform for all complaints. Every complaint is given equal importance, ensuring your concerns are heard and respected, irrespective of their nature.