Planet Fitness reviews and complaints 1
View all 948 complaintsPlanet Fitness - Refund overcharges and cancel service as agreed
My wife called and cancelled membership over 6 months ago and spoke to manager at location. Due to covid risk and also gym closure and her having heart disease - and at risk - just could not use membership. I looked at my bank statement today - and the membership we cancelled is still being billed, and then we were charged an annual fee as well. Overcharged so far - since cancel, $159.00. When we called today to inquire. We were told - we can't cancel any longer unless she goes to the location — (the cancel that was done previously mind you) so planet fitness employees are telling a high risk person for covid to go into a high risk establishment. To cancel a supposedly already cancelled account if they will keep charging us. Not very ethical and not very respectful of people with high risk for covid.
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