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CB Retail Stores Family Dollar 3612 South Carrollton Avenue, New Orleans, LA, 70118, US
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Family Dollar
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Family Dollar

3612 South Carrollton Avenue, New Orleans, LA, 70118, US
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11:06 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Family Dollar - bad service and racism

My boyfriend, my daughter, my grandbaby, (who is 2 years old), and myself went to this store to buy a dress for my grandbaby. My boybriend and I bought some items which included 4 breakable cups. Upon checking out I noticed the cashier putting the cups in the bag a little roughly. I commented to my daughter that she should wrap those because they could break. My daughter asked the cashier if she had some paper or something to wrap the cups in. She said no and handed my boyfriend some plastic bags and stated "you can wrap them yourself". I commented that that was not my job and that I didn't get paid to do that. As my boyfriend and I walked away I said to my boyfriend in Spanish that that was their job and that she should've wrapped those cups for us. I then hear my daughter say to the cashier to call the manager. When I asked my daughter what was going on she said that when I started speaking in Spanish the cashier had rolled her eyes so she had asked her if there was a reason for rolling her eyes like that at her mother. The cashier then said to her "they're my eyes and I can roll them if I want to" which at this point my daughter asked for the manager. The cashier told her she could call the manager herself. By this time I am standing in front of the register because the cashier is yelling all this to my daughter. I told her she needed to calm down. At this point the cashier began coming around and out of her register yelling "You think I give a f*** about this job!" All the while walking in a threating manner towards us. She came right up to us and was yelling at us saying "she started talking in their language and I know they were talking about me!" The manager came over and asked what was going on. My daughter began to explain to the manager what had happened, the cashier returned to her spot and grabbed the dress and items my daughter was going to buy and told the manager you handle them! I told the manager to check us out herself but she was calling her superior on the phone. All this time the cashier is yelling about how "she was speaking in their language" I told her it was a conversation between me and my boyfriend and none of her business. I was pretty irate by this point. She proceeded to tell me "you want to go outside, you want to go outside" meaning let's go outside and fight. That's how I perceived this. I told my daughter to get the baby because I really thought this cashier was going to come over the register and hit me. My daughter is on the phone calling the police because we felt threatened by this cashier. She yelled at her manager "who you calling" and snatched the phone from her and proceeded to tell the other person on the phone that we were yelling at her. Needless to say police came, nothing was done because they happened to be "buddy buddy" with this person. We were told they could do nothing because she had not touched us. And that there were 4 people in the store that said it did not happen the way we said, even though a customer came up to the police and told them the cashier had come around and was threatning us. I am very disgusted by her behavior. My grandbaby was standing next to me and my daughter. If this person had hit one of us or tried to fight us my grandbaby could have been hurt! What kind of training do they give these people. Be rude, beat people up and insult their race if you don't want to do your job! I am a constant shopper at this particular store because it is close to where I live but I will go OUT of my way to go somewhere else and shop at Family Dollar's competition before I allow anyone to treat me that way. Family Dollar you need to give your employees some serious training on how to treat your customers. If I don't buy you go out of business!

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Onalise
, US
Mar 11, 2010 4:58 pm EST

You were talking about her in another language she had the right to be upset! You expect her to kiss your ### because you spend less than $10.00 in the store... Get a grip... Wanna call me racist too?

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Onalise
, US
Mar 11, 2010 4:54 pm EST

Yep, EVERYONE else is RACIST!

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Robert123412
Denver, US
Nov 19, 2009 11:26 am EST

We all know that you started this confrontation. Your family is total trash. I am sure the manager is the one that called the police not your daughter. You are shopping at a dollar store, what do you expect in terms of service? Purchasing a dress at a dollar store for your "grandbaby"?!?!? Classy!

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