Entergy

July of 2020 the electrical poles were being replaced in Sorrento, LA at 7426 Main St., Sorrento LA 70778. Phone numbers associated with account, [protected] or [protected] under Devin Hoffman's name, however, I am the owner Swaantje Hoffman (I was told the second number, which is mine, was added in one of the many times I have called to report issue) by a hired out company of Entergy. They cracked the pole connecting to my trailer and street when doing so. The pole was braced and that is it. The electricity in my home now continually flickers. I have been calling entergy since trying to get this resolved. I also reported that once when the electricity flickered my granddaughter was in the shower and it scared her where she almost fell out of the shower trying to get to the door because the bathroom became so dark for a longer than normal period of time. The flickering has worsened. When I called to report flickering and the pole issue I have to start from square 1 and tell the whole event each time. Some employees have told me that I am wrong, others tell me that it has not been reported, some tell me it has been reported, some tell me a date when the pole will be fixed, some tell me a work order will be put in. A person has come out on two occasions only, a bolt is tightened and that is it. When asked what about connecting the pole, I am told they were not told anything about it, so I call back. At no time am I allowed to talk to a supervisor and each time I have called, I have talked to a different person and have been told different information (20plus times) each time. I was instructed to replace the pole with a meter box, where to place the pole and how deep the pole is to be and then entergy would connect home to pole. I did what they said to do. Still, nothing has been done. Each time I call, I talk to someone else and instructed to do something different. I have also been asked who told me the information I was giving to them, I would give them the first name and they would say who is that I need a last name. No employee gives their last name. The last call where I have been able to actually talk to a worker and not someone who only takes the message, I broke down crying due to the frustration and no one wanting to help. I was instructed to file a claim and it would be taken care of. That was the last week of November when I was told that. Now I am being told that due to Covid, the claim has not been received. Each week I have called the person who instructed me to file a claim and each week I am being told it would get corrected. Latest information I was given, was the person I have been talking to has Covid and has not been able to check on my work order. That was over a week ago. Please I need help. The issues have not been resolved and the flickering of the electricity is getting worse. Please, please make me feel as though as a customer I am important.