Checkers & Rally's

I went to to the Rally's at 1875 Barataria Blvd. in Marrero, Louisiana tonight and was stuck in line for over 20 minutes. I could not leave the line because of vehicles in front and back of me. Finally, the truck in front of me left. I got to the the order station and then was told the the registers were down and could not place and order. I asked why an employee never came out of the building to notify the customers stuck in the line that there was a problem.

The answer I got was "Well, we told the man in front of you the registers were out. And he didn't want to move.

I don't feel that the problems was addressed properly.

An employee should have come out of the building and notify the customers. If the man did not want to move out of the line, all the customers behind him could have backed out instead of being stuck for over 20 minutes not knowing of a problem.

The service at this location is always slow. But, this was truly ridiculous.

Maybe, if there was better training given to the employees for situations like this, things would have been handled better.