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Regus - Private office retainer refund
Hello - I requested my retainer refund through the portal on my online account. I have waited the 30 days plus to 5-7 business days for the transfer period and I have not received anything. I am owed $1236.00.
Account Code: [protected]
Regus will not return your retainer unless YOU request it, which is a terrible business practice. I recommend that no one rents office space from Regus ever! They are basically trying to get me to forget and keep my money.
When can I expect my money back?
Desired outcome: I need Regus to send me my retainer refund in full.
After reading this website, It appears a lot of returned retainers fail to be return on the first effort. Perhaps Regus should change how it processes retainers...
For example, when I added my bank account information to the retainer section in my account, the website auto populated the routing number and bank address, which was wrong... shocker... Why does such a large company have the worst billing/invoice/retainer portal I have ever seen?
We understand how important your return of retainer is and our standard timeline has not been met on this occasion. For this, we deeply apologise.
Due to an unforeseen issue with your payment, it will have to be rerun which has caused this delay.
Again, we sincerely apologise for the inconvenience this may have caused. Once we reprocess your refund you will receive a correspondence letting you know that the payment processed successfully.
All the best,
Lorraine Brule
Global Customer Service at Regus
We have received your comment. Thank you!