Wells Fargo reviews and complaints 3
View all 1720 complaintsWells Fargo - their customer service
I paid my bill late. The check hit one day before my money. They said they would re-present the check but couldn't tell me when. After I kept the money in there 1o working days I recalled them and they said just to 'wait" this was on a Thursday Mar 24th. I received a call Saturday March 26th saying the check was re-presented Mar 25th and bounced again. (which it hadn't, the funds were there and my bank verified this) but I still did a check over the phone with them that saturday to satisfy the debt. This Tuesday the money was still there and I called them again and they said a generic check had been mailed to my bank from their collectors and that it might take more time. Today Wed Mar 30th It cost me 22.50 to stop payment on the original check and I had to pay 10.00 more to do the check over the phone. I hate being lied to and is this a good way to do business? I am old and disabled. I think this was strictly cruel.
Why tell me they re-presented the check on a friday and dun me on a saturday? They told me 10 days after my check bounced that their records showed I'd paid the bill on time. I called them because I looked at my bank records the day before the payment was to hit and discovered I had insuffcient funds. I called them and they said don't worry we'll re-present the check. When they said they did, they lied, they hadn't so I had to go through the expenditure of stopping the first check or who knows when they would have re-presented it? I certainly don't. I was the first time I've ever had a check bounce and was worried about its affect on my mortgage payment. Old and Disabled? Yes it's my mind thats going. I worry too much. But you must work for the bank, you want to place the blame squarely on me for them lying.
Wells Fargo - $1000.00 in interest in 1 year
In March of 2010 I co-signed a loan for furniture. One year as cash. The primary that I co-signed for didn't pay a penny, so consequently the interest was big. At the end of the year WFFNB added $416.49 in interest, which I understand but the late fees when I was paying payments twice a month $150.00 on the first and $150.00 on the 13 (my social security check) trying to catch up. It is obvious I wanted to work with them to pay this loan but they wouldn't work with me. Jan 1, 2011 I paid $150.00 and then Jan 13, 2011 I paid another $150.00. When I received my Dec. 11, 2010 to Jan 11, 2011 none of my payments were on the bill but they added another late fee. The balance on Mar 2010 was $3669.21 and the end balance on Jan 1, 2011 was $3354.38 after I had paid $1379.04 to WFFNB. That is $1064.21 interest from 9/1/10 to 1/1/11. Is this why WE bailed out the banks so they can CHEAT people? This is total corruption and there is nothing we can do about it. I will go to jail before I pay this interest to a CEO making millions of a senior citizen on social security.
The complaint has been investigated and resolved to the customer’s satisfaction.
My mother paid her bill with the first statement received in full. They sent her a billing statement in the next cycle telling her she was late (she was not - my sister handles the bills) so they charged her a late fee as well as interest. We have been trying to contact someone to speak about the matter and they have not spoken to any of us (my mother gave them the okay to speak to my sister & me- but once they get us on the phone they hang up or refuse to discuss the matter directly with us) they just like to call her anf harrass her and keep sending late fees and interest charges. They are a horrible company.
Wells Fargo - unethical lending and collecting practices!
I have also purchased furniture and was approved through Wells Fargo Financial. After cruising through the first few months without any issues, my bills either did not come in until they were past due, or did not come in at all. I checked with the post office who said there were no delays in mail to my area, and then spoke to Wells Fargo. I received nothing but excuses and was told to check with the local post office. After a brief conversation on why I could not receive a bill on time, but I could get a courtesy call after the bill was due, the subject turned to a $10.00 fee for running a check by phone and why the website is severely behind (it has no information ever) in showing account balances, due dates, and other very useful information in making on time payments. I was told that they would be getting the information soon, but to this day they have not carried on their promise to include important account information on their site. Recently I have found that if I lose my password to the site, keeping in mind I don't receive bills more than I do, I need a bill with my account number on it just to get a phone number to call to unlock my account, but can only do it during normal banking hours. There are so many roadblocks to keep you from paying on time, it is a battle to keep the account current even if you have money to pay the bill and pay more than what is owed every month. I do not recommend this company, will not recommend this company, and plan on paying this company off in the next couple months and never doing business with them or their affiliates every again. Customer service is way below par, convenience is unheard of, and general business practices that should be designed to attract repeat customers are nonexistent, including treating their customers like humans who make some mistakes. I rate them under insurance companies and auto accident attorneys on the moral ethics rating of business. There needs to be a law that regulates businesses like them who preditorily operate on the verge of fraud to collect extra money on loans by using little tricks and tactics to extort their customers. Wells Fargo Financial needs to get a grip on reality and realize we will not stand for this. Please email this to anyone who needs to make an educated decision on obtaining a personal loan from this company. The only way to combat this is to spread the word. If I am losing $1500 to Wells Fargo, I will make sure to steer at least $4500 of business away from their company. If everyone follows through with this, they will not be able to continue to do business without having the easy customers they have preyed upon for as long as they have. Don't just stand there and be idle. Don't do business with realtors who do business with them, companies who offer their loans, or people who recommend using them. Blacklist them. Plain and simple.
Allthe commie banks in this almost socialist country have the right to do what they wish, because they have all the bottom feeding lawyers and judges in their pockets. they're worse than the mob, and with our commie politicians in their pockets too, don't look for anyone to give a pint of panther piss about your rights
I have had nothing but horrible experience with Wells Fargo Auto Finance. They will start calling you one day after your payment due date. Nothing is wrong with that except, they will call you 5, 6, 7 times a day. They will call all the numbers they have for you, including your references on file.
Recently, I went to their website to make my monthly car payment, I noticed that my payment had changed from $398 a month to $458 a month. I contacted to find out why and was told that my payment went up because my car insurance coverage with Geico had lapsed. I had Geico fax them proof of insurance but they argued that the payment difference covers the one and half month period that I was without insurance.
Can they do this? Is it even legal?
I have had a very similar experience. I have not received many bills or get them late (I have a late payment notice here dated 1/09/09 that I received the first week of March!) To avoid paying late because they send the bill late, I have set up automatic transfers. On the same day each month they are paid more than the minimum by electronic transfer. But they provide only a small window of time where they will apply that money to my payment. If I pay a day too early because of the date THEY decide to send the bill out (which they can change every month) they apply the money to principle and then I'm charged a late fee! This has happened repeatedly and they refuse to refund the fees. I have had it and am going to switch banks. I do not recommend this bank.
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IRA WF Advisors I have uploaded the original letter to the CFPB's database, which contains details of my complaint against Wells Fargo My wife and I purchased a shed and used wells Fargo account through the company selling the shed no interest for 18 I’ve been with Wells Fargo for about 15 years now and finally I’ve had enough Wells Fargo believes they have the authority to withhold money that rightfully belongs to you and deny you access whenGiving a Voice to Consumers
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