I am not very happy with the assistance that I did not receive from the sales agents(MANAGERS) at the Georgetown, TX store. My daughter and I were at the store on Sunday, July 17, 2010 wishing to purchase a French Bull dog. This particular dog had been in the store for over six weeks and was now half price - from 4, 000 to 2, 000. Before I could purchase the dog I explained to the young man that I needed to speak with my husband. We were offered a Kennel Kit if we decided to purchase the dog, with no qualifiers. Once again I explained to the salesman that I had to allow my husband to see the dog. When my husband went to the store that following Tuesday, July 20, 2010 he was told that the original sales person was not there and that the kennel kit must have been a no time only offer. When he asked to speak with the manager he was told that "they were all managers at the store" (a young female, middle aged female) a bit frustrated he left the store. I went in today Wednesday, July 21, 2010 completed an application for financing and was told that I was financed at only 90% and that definitely; I was NOT going to receive the kit. I then asked, what did 90% mean, was I supposed to pay $200.00 since the dog was 2000? She stated no, but that it did mean that Petland was losing money on the purchase of this dog, so definitely they were going to be unable to honor the other salesman's offer. I don't understand and I am completely upset with the level or lack of customer service that I received from her. I requested to speak with a manager and was told by the young lady that they were ALL managers, I then made a remark to the middle aged woman stating; so does that mean that there are only chiefs that work here no Indians? To which she remarked that she was not going to answer that question. The young lady continued to state that there will be no kennel kit given even though it was offered on Sunday, she also proceeded to say that I could wait for the other salesman who assisted me on Sunday, but he was NOT going to give me the kennel kit either. My statement to her was that “If I am going to purchase that dog I was going to get the kennel kit that was offered to me” I stated that I would return when the other salesman was there and then she began to make some comment about that the dog might be sold, and that people purchase right then if they really wanted that particular dog…I even offered to place a hold on the dog until this situation could be rectified upon the other salesman's return to work and she state that, it could not be done. How sad that the level of customer satisfaction and honoring what was offered is held in such a low regard. I want what was offered.
Applied and was hired at Petland, and after only one day on the job, I wouldn't go back for a million dollars. Okay folks, lemme fill ya in on my first day of training and how petland trains its employees and how to treat the customer. You either make min. wage or commission, which ever is higher. Most of the dogs there sell for 2,500 or higher so you can make a easy 500 bucks in one day of sales. well when it came to the guy and owner who were supposed to train me, lets just say they were to busy selling dogs then to train me. Every time they'd start to tell me a policy they would rush over to someone looking at pups. they wouldn't rather no miss a commission then do their jobs training a new employee. first off the owner lauren tells me that, my main goal is to sell a puppy and to make money, this is a commission job.Its not like "hey guys lets find these puppies homes", nope its like "move them out at any cost".
Wanna know how petland see you, its customers? take this in for consideration. I was about 3 hours into my first day and in walks couple asking if they can "play" with a puppy. The owner takes me off to the side and says "ewww they are trashy people, they aren't here to buy, only to waste our time while they entertain themselves". The shes goes off in detail about "how poor these people look and that they have to be unemployed because of their clothes". Personally they looked fine to me, i mean they weren't dressed like a movie star but they were wearing everyday average clothes that even Id wear... ya know jeans and teeshirt. Then the owner proceeds to tell me Petland refers to these people or people who just come into look as F.O.S. I was confused and asked "whats that mean"?, she said "full of ###"! I was SHOCKED!!! I was sooo offended because i had come into the store before i was hired just looking around at whatever and now i know they considered me F.O.S because I was only looking.
Okay it gets worse. my boss told me their policy is "that the customers isn't always right, and that petsmart had spoiled them into thinking they are". She said "if a customer comes in I have the right to treat them anyway I want to and i can say anything i want to". Well then we get a sweetheart lady in asking if we sold a particular type of catfood, and the owner says "do you see it on our shelves, you are stupid for asking such a dumb question". I was appalled, she could have just said "no I am sorry we don't". The lady was attacked unprovoked, she wasn't rude or anything, the owner just jumped on her.
Then get this, its my first day and a little boy about 8 asked to see a hampster and his mom was standing behind us holding a 2 year old in her arms. The owner came up and asked "umm whats this about... if we let ever kid hold our hampsters they get wet tail and die". The little boy looked all upset at his mom and she covered her daughters ears (the 2 yr old) and said can we have less of the (spelling the word out to the owner) D-E-A-D?" the owner barks back yelling "umm its about time your kids know about death, i think they are old enough". HOW DARE THE OWNER JUDGE WHAT A PARENT TELLS THEIR KID AND WHEN!!! Ive never seen a pet store where it is their policy to treat the customer like crap.and yes... it still gets worse!!!
In the front of the store they have animals in open cages called "petters". These are ferrets, guinea pigs, hampster, bunnies, and birds. Petters mean you can pet them, but on the cages it says "we may bite". well all day long kids come in and pinch and prod these poor animals. the ferrets have taken up biting as play. so many people dangle their arms into the cages that the ferret thinks to a game to bite. STORE POLICY ON BITES: pet counselors are not to hand the animal to someone who wants to hold it, if the wanna hold it they get it out for themselves or their kids. If they get bit, they should have read the sign that they bite and its their own fault. Well i was trying to straighten a water bottle up in a petter ferrets cage and the thing bit and drew blood on my hand. A few minutes later a guy came in and i felt it was my duty to warn him that the ferret bites and not to handle it. Then my boss started yelling at me for telling him this. Another gentleman decided to try and hold it because he has ferrets. The ferret bit on to him so hard blood poured down his hand and dripped on the floor... the owner once again said "pffff its his own damn fault". So i spent most of my day terrified for some poor unsuspecting kid or adult to put their arm into a cage that says "petter", not "bitter" and get bit. Now i don't know about you, but i have got to much of a conscious to stand there and let some innocent person get hurt. My boss had the nerve to tell me "ya know if you spend most of your day up here at the small animal section you'll never make any money. Um hello money or trying to keep someone from getting hurt, you be the judge, apparently they can ignore it, but i couldn't.
Next comes the fellow employees. I now you aren't at a job to make friends but to do your job but there has to be some sense or comradory and loyalty. The minute two of the other girl pet counselors left, the other girl began telling the boss "so and so stole my sale and so and so did this"... she got the two other girls written up after they left when they weren't even there to defend themselves. it seems at petland that if someone is to much competition to you and they are making more sales and getting more commission you do what you have to to get them fired so you can have more sales. I never heard one employee say one nice thing about another, it was all about getting someone written up.
Now about kittens. it seems that people off the street come in with litters of kittens and surrender them to petland. Petland makes a copy or their current drivers license and then keeps the plain off the street joe anybodies kittens and sells them for up to 150 bucks a pop. I have cats and my cats all came from friends or shelters. I couldn't in good faith sell someone a plain ol cat for 150 bucks when i know they can go to a shelter and give one a home or get one for free just about anywhere.theres are not breeds of cats, these are off the street kittens being sold for that price.
Damage Resulting = My first day was 10 and 1/2 hours long with no lunch or breaks. I came home that night in shock and disgust at my "new job". My boyfriend said I ranted for about three hours. Ive never quit a job after one day. I worked my first day and had two days off. I didn't spend those two days off relaxing, i spent those two days racking my brian wondering what i got myself into. I couldn't even sleep at night because everything i had witnessed was running through my brain. I don't have it in me to be that mean to work there. I cant be mean to customers, or to fellow employees but that seems to be normal policy.I cant treat people who come in just looking as what my boss said "F.O.S" because that pretains to me as well cus i came in before just looking. And how can a person stand their and watch his fellow man get bit but a animal that they know WILL not may bit??? One day working their was far to much for me. Petland does not care about you, the customer... they consider you F.O.S unless you buy a 4000 dollar dog which may be a mix breed. They don't care if their petters bite you, they call you stupid for getting bit. They call you stupid for asking questions. They don't care about the welfare of the puppy only about how much that puppy brings them in commission. They don't care about their employees cus if you leave or they get you fired its more money for them. work for petsmart or a pet supplier, but not petland. I thought it would be a great job but boy was i wrong.
When I actually did quit, after one day they were even ruder to me. They asked me why I was quitting, and i told them that i had to much of a conscious to work there. I told them i couldn't stand there and watch person after person stick their hands into cages where i knew they would be hurt and bitten. the owner just said well "if the customer gets bit, they are stupid".Can you believe that??? Its not like their animals might bite, their petter WILL bite.The owner told me "well we figured you wouldn't have lasted"... Ive never been more happy about quitting a job, Id of felt like a sell out and a horrible person to have kept working there. I actually like people, theres no way I could work at a place who has no concern for its customers. Petland doesn't care about its pets, customers or employees.
One last thing I thought about the night before I quit was about their puppies health. Now Ive had tons of puppies in my life time but something they said about their dogs struck me as odd. When you buy a puppy, they give you Hypoglycemia med for the puppy and tell the new puppy parent to limit play for the first four days. The owner told me that after the puppies are taken home, their new owners might play to much with them making the puppy go hypoglycemic from loosing to much blood sugar and then crash and go into shock and maybe death. Now all of the puppies Ive owned over my life time have never crashed and killed over after playing to much. A normal health puppy will simply stop playing and go to sleep when its played to much, not go into shock. maybe their puppies aren't as healthy as they say.
Ive got a friend who has a chipmonk from the store and it was a bitter when he got it, and it still is. Their small critters are treated so badly that they will never make good pets and its not even their fault. these poor animals are allowed to be stressed poked and prodded by teens and jerks cus petland doesn't care enough to protect them. Ive had gueina pigs for nearly 25 years and i have never seen pig pigs as aggressive as petlands. I couldn't even get my hand in the cage long enough to give water to or pet the guiena pigs.
I just want people to know that petland isn't worth your time because they don't consider you worth theirs. Do you wanna visit a store that considers you "F.O.S- FULL OF [censored]"?