SpaSalon.us

On February 26, 2015 I tried to purchase a spa pedicure chair from an online company called SpaSalon.us. I used my cell phone to look up chairs several times and never seen anything stating terms or conditions. My order was successful placed. In the first invoice they told me I had 24 hours to cancel or change my order. I would be charged a 10% deposit and the other 90% would be by electronic transfer. Never heard anything from after that. The deposit wasn’t even taken out of my account. So after a week on March 2, 2015 I was curious about what was going on with my order. I sent an email asking when would my order ship? They then immediately took out the 10% deposit of $178.90. Well the email response I got scared me. So much that I did not want to buy from them. The second email from them wanted me to send money directly to another account and I was not comfortable with that. Why couldn’t they taken the money like they did with my deposit? It just doesn’t make any sense. Also the second email stated that my items where currently low in stock and I would have to pay immediately to reserve my items. In this email is when I first seen that if I didn’t cancel within 24 hours they would keep my 10% deposit. This wasn’t disclosed to me until after a week. The first email should have revealed this information. The terms and conditions was in the second invoice on March 2, 2015 but dated February 26, 2015 on my terms and conditions. Very deceptive on their part not disclosing this in the first invoice. After several attempts to find out how to pay them the balance by echeck I was frustrated and decided to cancel the order. On March 2, 2015 I requested for them to refund my money. There wasn’t any information in the emails they sent explaining how to do an echeck to pay the balance. I have emails that said they would refund my money in 3 to 5 business days. I filed a dispute with my bank and at this time its still pending. Then on April the 30th 2015 SpaSalon.us took $178.90 from my checking account again saying it was a 20% fee because I canceled after 48 hours. I have requested my money they were very rude and denied my request. I would have canceled soon if this information would have been disclosed from the beginning on February 26, 2015 but I was not given that opportunity. That is their scam. I am their victim. I hope this helps anyone else from becoming scammed by this company. They are not out of money in anyway. SpaSalon.us has taken $357.80 from me and I do have any products from them. Criminals
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SpaSalon.us llc
950 Herrington Road Suite C237
Lawrenceville, Gerogia 30044
SpaSalon.[protected]@gmail.com
[protected]
www.spasalon.us

Scam, scam, scam. I ordered an item from them, but these jerks sent me wrong thing. I contacted the online chat agent, who told me that I would need to pay the restocking fee and for return of the order as well. I started to explain that it was their mistake, but he refused to listen and told that if I needed this item, I would pay. The worst services and attitude, so please be aware and share this info. I wonder if there are people, who have the same problems and what have you done in such situation, please post comments.