Wells Fargo reviews and complaints 1
View all 1719 complaintsWells Fargo - customer service
On Friday sept 20 I go into Wells Fargo in west end of Atlanta to cash my 401 k check so I can pay my bills. I just switch jobs. Now this is the first time I used this bank I usually go to Kennesaw location. I was told Wells Fargo put a hold on my check for verification. Now I am a bit confused tho so not the first retirement check I have cashed what is the issue. The manager Adrienne Preston advised me that it will be a 7 day hold because the history of my account. Now I am mad. I call Wells Fargo customer service for them to tell me it's not a hold on account and the branch put a hold told me to go to another branch. So I venture to another branch for them to tell me that a hold is going to be put and the funds will not be available until oct 1 . Which forced me to over draft my account to get what little money I could. I am now being told that the branch put the hold on the check. I am confused so the branch is more power then customer service. So now I am holding on 700 because Adrienne Preston was having a bad day. I have cashed 401 k checks before against my account. Why is it a problem. Why was Adrienne Preston able to
Make this decision. My account is 96 over drawn and now i will accrue another 100 worth of charges because Adrienne Preston put a hold on my check.
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