Cabela's

I ordered a NAV/GPS at Cabela's but I never picked it up. I cancelled the order and I never removed the item from the store. I requested a refund and received a receipt which appeared to be a refund. 36 days later I still had not received a refund. I make 3 phone calls to Cabela's Visa bank and one email, I was told to fill out a denied charge form that they were not giving me a credit. I made two trips to the store and finally got them to give me a credit. I never got an apology of any word like we are sorry we screwed up. It makes me hate the place I guess all my money now goes to Bass Pro Shop.